Are you an experienced team leader with outbound sales experience?
Talksure has an excellent opportunity for established Team Leaders with Outbound Sales experience to join our highly successful team in our vibrant, energetic call centre in Umhlanga, Durban. We have been recruiting consistently since 2010 and have gone from strength to strength and 2015 is set to be our busiest year to date. If you want to join a growing business then we would love to speak to you.
Talksure has a 550 seat call centre in Umhlanga selling our own branded products in the personal protection markets, as well as selling and generating leads on behalf of some of South Africa’s most well-known insurance and non-insurance brands. Due to continued success and our growth plans, we are looking for an experienced Team Leaders to take the business to the next level. Your primary focus will be to manage the day to day performance of your team, ensuring that they deliver their targets with respect to talk time, sales targets AND call quality. You will coach team members on a daily basis to ensure that personal development plans are met and that individuals’ career development objectives are realised. Working closely with your Sales Manager you will be responsible for all of the management issues surrounding your team, including absence management, disciplinary, one-to-one appraisals as well as engendering a happy and productive working environment in which every one of your team are respected, happy and performing. To succeed in this position, you will have significant experience of leading teams of 10+ Sales agents in a busy outbound environment. You will be able to demonstrate an ability to drive performance and quality and will have a complete team management “toolkit”. It is desirable, but not essential, that you have experience from within the Financial Services and Insurance industries – although it is your ability to drive performance and not your industry experience that is paramount.
In return we will offer you a great working environment, continuous development and opportunities to grow, regulatory exams and qualifications. We work only with South African clients which means we work Monday to Friday 8 to 5. That’s no weekends, no late nights and no public holidays. Plus we pay some of the best basics around, have aggressive commission and target bonus’s, offer subsidised medical aid and free life cover for you and your family.
To apply for this role, simply send us an email and attach your CV here